1. Introduction
This policy explains how the affiliated training entities collect, use, disclose and protect personal data in line with Singapore’s Personal Data Protection Act. It applies to interactions with the website, training services, events and related business activities.
2. What personal data means
Personal data is information that identifies, or can reasonably identify, an individual. Examples include identity and contact details, employment or education information, income or family details, payment information and records of interactions with the website.
3. How data is collected
Information may be collected when you browse the website, make a booking or payment, submit an application or enquiry, communicate with staff, join a mailing list, attend an event, appear in event media, provide a referral, or respond to a promotion.
4. How data is used
Personal data may be used to provide training and related services, process enrolments and funding, answer enquiries, collect payments, improve security and service quality, conduct research, send service updates, comply with legal obligations, and administer recruitment, promotions or business activities.
5. Marketing communications
Where permitted, marketing may be sent by mail, email, telephone or social media. Information may be used to understand interests and improve the relevance of communications. You may opt out of marketing by contacting admin@OLA.sg. Operational and service notices may still be sent when necessary.
6. Disclosure
Data may be shared where needed with professional advisers, regulators, law-enforcement bodies, technology and marketing providers, event partners, business partners, related organisations, or people you have authorised to act for you. Disclosures are made for legitimate business, service or legal purposes.
7. Cookies and aggregate information
The website may use cookies and similar tools to remember preferences, understand usage and improve the service. Browsers usually provide controls for managing or blocking cookies. Reports based on aggregated or de-identified information do not identify individual users.
8. Third-party websites
Links to other websites are provided for convenience. Those sites have their own privacy policies, and you should review them before submitting information. The training network is not responsible for the privacy practices of independent third parties.
9. Security and retention
Reasonable administrative, technical and physical safeguards are used to protect personal data. Information is kept only as long as necessary for the stated purposes, business records or legal requirements, after which it may be deleted, anonymised or securely disposed of. No online transmission can be guaranteed to be completely secure.
10. Accuracy
Please provide accurate and complete information and tell the relevant team when your details change. This helps keep enrolment, funding and communication records correct.
11. Withdrawal of consent
You may withdraw consent by contacting admin@OLA.sg. Requests are generally handled within 30 days unless a different period is required by law. Withdrawal may affect the ability to provide a requested service, and some data may still need to be retained for legal or operational reasons.
12. Access and correction
You may request access to, or correction of, personal data held about you. A reasonable fee may apply for access requests. Contact the data protection officer or the relevant training team; requests are generally handled within 30 days, subject to lawful exceptions.
13. Retention limitation
Personal data is retained only for as long as it serves a legitimate purpose or is required by law. When retention is no longer needed, the data is securely deleted or anonymised.
14. Data-breach notification
If a data incident is assessed as likely to cause significant harm, or otherwise meets the applicable notification threshold, the relevant authorities and affected individuals will be notified as required by law.
15. Data portability
Where the applicable legal obligation comes into force and applies to the request, personal data may be provided in a usable format or transferred to another organisation in accordance with the required safeguards.
For questions about this policy or your personal data, contact admin@OLA.sg or the training provider handling your enrolment.