Available locations
No location has been published for this course yet. Please contact us if you need a specific venue.
Course Introduction
Course Introduction
Course Overview
This course equips administrative professionals with essential skills to effectively engage and manage workplace stakeholders. Participants will learn to interpret stakeholder roles, analyse their impact on organisational functions, and apply practical communication techniques to assess needs and respond to queries professionally. Through a combination of structured instruction and applied practice, learners will also develop coordination strategies to align daily activities with stakeholder expectations. By the end of the course, participants will be better prepared to contribute proactively and confidently to stakeholder engagement and organisational success.
Who Should Attend
Admin Executives, Office Managers, Executive Assistants, HR Assistants/Coordinators, and anyone coordinating cross-functional office operations.
Examples of roles that should attend Office Management Skills for Admin Professionals)
- Admin Executive
- Office Manager
- Executive Assistant (EA)
- HR Assistants/Coordinators
Our course is conducted in a classroom setting, providing an interactive and engaging learning experience.
Course Outline
Course Outline
By the end of the lesson, the learners will be able to:
- LO1: Explain the roles different stakeholders play in the context of administrative and human resource work
- LO2: Describe the functions and impact of key stakeholders on the organisation and HR/administrative functions
- LO3: Apply communication techniques to assess stakeholder needs and interests
- LO4: Respond effectively to stakeholder queries with clarity and professionalism
- LO5: Coordinate daily activities with stakeholders to support operational flow
Mode of Assessment
- Written Assessment
- Case Study Assessment
Certification
Participants who are assessed as Competent will receive a Statement of Attainment (SOA) issued by SkillsFuture Singapore (SSG).
Requirements
Requirements
Pre-requisites
- 1 year of working experience in any sector; and
- Workplace Literacy and Numeracy (WPLN) 4 or equivalent
*Learners without the right WPLN or equivalent qualifications can be accepted if they have at least 3 years of relevant working experience in HR or HR-related roles, subject to the MR’s approval.
Attire
- Comfortable and practical clothing suitable for a workshop environment.
- Closed-toe shoes are mandatory for safety reasons.
FAQs
FAQs
Frequently Asked Questions About WSQ Office Management Skills for Admin Professionals
What is the main role of an admin professional?
Office management skills help admin professionals organise tasks, manage schedules, and support daily operations, ensuring the office runs efficiently and professionally.
How does good communication improve office management?
Clear and professional communication helps prevent misunderstandings, improves teamwork, and ensures information is shared accurately and on time.
Why is time management a key skill for administrative professionals?
Time management allows admin professionals to prioritise tasks, handle multiple responsibilities, and meet deadlines without unnecessary stress.
What are the course funding available?
Funding Eligibility Criteria
- Individual and Corporate Sponsored
- – Singapore citizens or Singapore permanent residents
- – From October 1, 2023, attendance for all courses sponsored by SkillsFuture Singapore (SSG) must be conducted through the Singpass app. This applies to both in-person and concurrent online learning courses.
- – Students must achieve at least 75% attendance.
- – Students must pass all required tests/assessments and achieve 100% skill level.
- – We reserve the right to reclaim the sponsorship amount if a student fails to meet the eligibility criteria.
Funding types
- Individual Sponsored
- SkillsFuture:
- Eligible Singapore citizens can use the SkillsFuture Training Grant to offset course fees (the remaining amount after the grant).
- Trainers Training Assistance Scheme (UTAP):
- This course is eligible for the Traders Training Assistance Scheme (UTAP).
- NTUC members can receive up to 50% assistance (up to a maximum of S$250 per year).
- Company Sponsored Students
- Absentee Payroll (AP) Funding:
- S$4.50 per hour, capped at S$100,000 per company per year.
- AP allowance will be calculated based on the actual number of training hours attended by the student.
Upcoming classes
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Mon, 5 Oct 2026 Toa Payoh CentralBook this class
